Supplier Support & FAQ's

ABOUT LAVANTE INC.


SUBMITTING REQUESTED INFORMATION


DOES THIS APPLY TO ME?


INVOICE PAYMENTS


TROUBLE REGISTERING ON LAVANTE CONNECT?


ADDITIONAL QUESTIONS

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    LAVANTE INC.

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    Who is Lavante?

    Lavante is the leader in on-demand supplier management solutions, including recovery audit and supplier information management applications. Built with advanced, patented technology, Lavante delivers to the financial arena a new standard in efficient technology-driven solutions that allow companies to quickly drive dollars to the bottom line, improve supplier communications, and assure high supplier data quality. Lavante solutions are deployed across Fortune 1000 enterprises including the hospitality, retail, entertainment, manufacturing, and medical industries.


    What does Lavante do?
    Lavante provides an interactive recovery audit solution to enterprise customers, which provides a way to easily manage supplier information using Lavante Connect™. The client identified in the document you received has contracted with Lavante to manage their supplier information.

    SUBMITTING REQUESTED INFORMATION

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    What exactly is Lavante looking for? 
    We are looking for statement of the account or AR ledger statement. This is a report that shows a listing of all open items on the account including any credits, debits or unapplied cash.


    Does Lavante need me to send a copy of all open invoices?
    You do not need to send copy of invoices. We’re looking for a statement of an account or aged trial balance report. This is a report that shows a listing of all open items including any credits, debits or unapplied cash. 


    Fax line is busy, what do I do?
    Occasionally all available fax lines are busy due to high volume. If you receive a busy signal, please try again or try faxing to one of the following alternate fax numbers: (408) 754-1442 or (408) 513-1915


    How do I submit requested information electronically?

    You can submit requested information online by registering on connect.lavante.com. If you have not yet received invitation with registration instructions please contact us by submitting the form below to obtain necessary access code. If you do not wish to register you can email us your statements to support@lavante.com. In the email subject line please include your client name.


    I need to mail the statement. What mailing address should I use?
    Lavante, Inc.
    P. O. Box 20580 

    San Jose, CA 95160


    I have sent the information you requested. Why am I still being contacted?
    As this is an ongoing review, Lavante will be seeking this information on quarterly basis. If you have sent a statement to us recently please accept our apologies as it seems we may have not received it yet. You can contact us using the form below to verify that the statement was received.


    Do you want a listing for all of our divisions or just for the one you sent the statement to? Please provide data for ALL divisions, business units, and locations.


    I need an account number in order to provide requested information. Can Lavante provide me with an account number?
    As we are looking for all accounts and divisions we are unable to provide you with specific account numbers. If you are unable to find the requested information by looking up the account name to retrieve the statement, please fax the statement request letter back to Lavante and provide your name, title and reason why you’re unable to comply.


    Can Lavante provide me with a list of locations or stores?
    Sorry, but we are unable to provide this information. Please provide a statement for all divisions, business units, and locations.


    I have a zero balance or no longer do business with the company noted on the request letter. What do I do?
    Please send the request letter back to Lavante indicating the last date of activity on the account so we can update our records.

    DOES THIS APPLY TO ME?

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    Why did I receive a request for this information?
    Lavante is working on behalf of the organization identified within the document you received to contact its key suppliers and collect updated Accounts Receivable contact information as well as all open AR items. We are doing this as part of an audit for this organization.


    Why did I receive a request email to register with Lavante Connect™?
    The organization identified within the document you received is using Lavante Connect™, a secure supplier information management application, to collect and maintain accurate supplier information. The customer is requesting that all of its suppliers register with Lavante Connect™, which will allow suppliers to maintain their own information.


    The company name provided on the letter does not show in our system. What do I do?
    If you received payment from the organization indicated in the document, you are considered a supplier. However, if you have received a statement request letter but you are NOT a supplier to the company identified in the document, please clearly indicate this on the request letter and fax it back to the number provided. We will adjust our customer’s records.

    INVOICE PAYMENTS

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    What is the current status on unpaid invoices?
    Unfortunately Lavante is unable to assist you with this information. Please communicate with your regular Accounts Payable contact to obtain the most current invoice status. If you do not have the Accounts Payable contact information available, please contact us by submitting the form below and we will be happy to assist.

    TROUBLE REGISTERING ON LAVANTE CONNECT

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    How do I Register or obtain an access code?
    If you have not yet received an invitation with registration instructions, please contact us by submitting the form below and a new invitation email will be sent to you. Please include your company name, customer name and remit to address.

    My access code has expired. What do I do?
    Please contact us by submitting the form below and a new invitation email will be sent to you. Please include your company name, customer name and remit to address.


    I click on “next” and nothing happens. What do I do?
    This generally means it’s an Internet explorer version issue. You can try registering using different browser if you have one (like Firefox) or follow these steps:

    1. While on the page with a problem click F12 on your keyboard.
    2. There should be a new menu that appears on the bottom of the screen.
    3. Click on “Document Mode:” menu
    4. Select “Internet Explorer 9 standards” option.
    5. You should be able to complete the registration now.


    I put in my tax ID and get an error “Tax ID already exists”. What do I do?
    Please contact us by submitting the form below and someone will be in touch with you as soon as possible. Please include your company name, customer name as well as your contact information.


    I am already registered but need to add additional customer to my login. What do I do?
    Please contact us by submitting the form below and a new invitation email will be sent to you. Once you receive an invitation, click on the link in the email and confirm that you want to add additional customer to your profile. You will NOT need to register again.

    CONTACT US

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